A little about this gig:
Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our banking clients. This is an exciting opportunity to combine technical troubleshooting expertise with exceptional customer service skills in a fast-paced, high-volume environment. The ideal candidate will be passionate about helping others, adept at diagnosing and resolving technical issues, and committed to building strong relationships with colleagues. You’ll work collaboratively with multiple internal teams while delivering an outstanding support experience.
• Provide exceptional service to colleagues by promptly addressing technical issues related to computer systems, hardware, and software.
• Respond to incoming requests via phone or instant message, run diagnostics, and determine effective solutions.
• Accurately document interactions and resolutions in the appropriate systems to ensure knowledge sharing and continuity across the team.
• Collaborate with internal support teams to resolve complex issues and improve service desk processes.
The Ideal Candidate:
The ideal candidate would bring the following:
• Proven customer service skills with the ability to build rapport in a professional setting.
• Experience providing technical support for hardware, software, and systems in a high-volume environment.
• Strong troubleshooting skills with the ability to run diagnostics and determine root causes.
• Ability to work both independently and collaboratively to meet performance goals (e.g., handle time, availability, quality).
• Strong written and verbal communication skills for documentation and follow-up.
Reasons to Love It:
• Benefits: 50% of the cost of premiums
• Medical
• Dental & Vision
• 401K enrollment after 6 months of employment with Agility Partners
Company Description Alpine Events is dedicated to revolutionizing face-to-face marketing by creating personalized and impactful experiences for businesses to connect with their target audience. We prioritize building meaningful connections to deliver exceptional...
...their homes and communities. The RN Case Manager will support clients and caregivers throughout... ...regularly reevaluating the patients nursing needs Initiating the plan of care and... ...Offering: Attractive hourly rate Travel reimbursement Remote work flexibility...
...Superintendent Commercial Construction Location: Southern Oregon (Medford and surrounding areas) Compensation: $110,000 to $130... ...market. This company is known for its commitment to quality, safety, and strong team culture. With a robust pipeline of commercial...
Job Description Overview Titan America LLC is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan America is a part of the TITAN Group, an independent, multiregional producer of cement...
...thrive in fast-paced environments, and excel at leading teamsthis role is for you. What Youll Do Lead logistics operations: shipping, receiving, warehousing, inventory Supervise a team of 45 logistics staff Ensure import/export compliance with...