This role is primarily responsible for managing high-volume phone and patient communication in a fast-paced healthcare environment. This role serves as a crucial point of contact for patients calling to schedule, confirm, or adjust appointments, request information, or follow up on care coordination. Key Responsibilities: • Manage high call volume while maintaining excellent customer service. • Answer multi-line phones, route calls appropriately, and take accurate messages. • Schedule, reschedule, and cancel appointments in accordance with provider availability. • Verify insurance details and input/update patient demographic and payer information. • Document call outcomes in the electronic health record (EHR) system. • Coordinate follow-ups with clinical and administrative staff as needed. • Handle voicemail messages promptly and accurately. • Perform other administrative duties as assigned, with a focus on phone-based tasks. Qualifications: • High school diploma or equivalent required. • Minimum 1 year of customer service experience, with a preference for call center or phone-heavy roles. • Healthcare setting experience strongly preferred. • Familiarity with EHR systems and multi-line phone systems. BLS certification preferred (can be obtained after hire if needed).
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