Job Description

Company Description

LogoJET is a leader in cutting-edge direct-to-substrate printing technology, driving innovation since 2005. Headquartered in Lafayette, Louisiana, we design and manufacture state-of-the-art UV curable, eco-solvent, and edible ink printing solutions that help businesses create, customize, and produce with speed and precision. Our technology brings ideas to life on virtually any surface, and we have proudly partnered with thousands of companies worldwide to make in-house printing a reality.

We are passionate about pushing the boundaries of what is possible in print. Our forward-thinking culture blends engineering expertise, creative problem-solving, and a commitment to customer success. As a proudly woman-owned company, we value diverse perspectives and a collaborative spirit that drives results. Every team member plays a vital role in delivering excellence, and it shows in our consistent 5-star reviews.

If you are ready to be part of a high-energy, innovative, and rapidly growing company that values collaboration and bold ideas, we would love to meet you. The next chapter of printing technology is here, and it is being written at LogoJET.

Role Summary

LogoJET is on the hunt for a FULL-TIME talented and resourceful  Bilingual Technical Support Specialist who thrives on solving problems, building relationships, and keeping cutting-edge technology running at its best. In this role, you will be the go-to expert for our customers in both North America and LATAM, supporting them in English and/or Spanish.

We are looking for someone who brings both technical skill and customer empathy. If you are mechanically inclined, love figuring out how things work, and enjoy making someone’s day by resolving challenges, you will fit right in. You will provide hands-on and remote support for our advanced UV printers, software, and printing applications, helping customers stay productive, creative, and confident in their investment. Responsibilities also include troubleshooting, customer training, print production assistance, maintaining equipment, and ensuring proper operation of inkjet printers.

This is a full-time hybrid role for a UV Printer Technical Support Specialist - Bilingual, based in Lafayette, LA with some work from home acceptable.

What You Will Do

Technical Support Excellence

• Troubleshoot and resolve printer, software, and application issues via phone, email, and in person

• Document all customer interactions and resolutions in our CRM with accuracy and clarity

• Manage multiple cases, applying sound judgment to determine solutions and ensure timely follow-up

• Provide clear, friendly communication that builds trust and reinforces our 5-star reputation

• Participate in remote support shifts from 7:00 a.m. to 7:00 p.m. CST on rotation

Customer Training, Repairs, and Applications

• Install, inspect, calibrate, and train customers on new equipment both remotely and on-site

• Deliver engaging operator training that covers daily use, applications, maintenance, and basic troubleshooting

• Perform on-site repairs to minimize downtime and keep customers up and running

• Partner with customers on unique applications, offering both technical and creative solutions

Marketing and Trade Show Support

• Travel to trade shows to represent LogoJET, educate prospects, and demonstrate the capabilities of our technology

• Collaborate with our marketing and sales teams to showcase innovative applications and engage attendees

What You Will Bring

• At least one year of experience with digital print technologies, RIP software, or design software applications

• Mechanical aptitude, self-motivation, and strong problem-solving skills

• A customer-first mindset with exceptional communication skills

• Ability to multitask, work through obstacles, and collaborate with a team

• Willingness to travel 50 percent or more

• Fluency in English and Spanish is required

• Preferred location is within the Atlanta, Chicago, Dallas, Denver, or Houston metro areas.

Why Join LogoJET

At LogoJET, we are not just building printers. We are shaping the future of direct-to-substrate printing. Our culture blends innovation, teamwork, and a shared passion for helping our customers succeed. As a member of our team, you will work with industry-leading technology, collaborate with experts who love what they do, and have the opportunity to grow along with a company that is expanding globally.

If you are ready to combine your technical expertise with customer-focused service in an exciting and fast-paced environment, we want to hear from you.

Benefits and Perks

When you join LogoJET, you are joining a company that invests in your success and well-being. We offer:

• 401(k) plan with company matching

• Comprehensive health, dental, and vision insurance

• Health savings account option

• Paid time off to recharge and enjoy life outside of work

• Flexible schedule options to help balance work and personal commitments

What We Are Looking For

• At least one year of experience in Technical Support or Help Desk roles (required)

• At least one year of experience with UV printers or printing technology (required)

• Ability and willingness to travel up to 50 percent of the time

Where You Will Work

This role is primarily on the road, providing on-site service, training, and support to customers.

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