Job Description

Introduction

Radio Holland is globally known as an important specialist in Satellite and Radio communication, Navigation, Automation and Observation systems for various maritime users in the shipping industry. For every conceivable electronic function on board, we offer innovative, efficient solutions by supplying, installing, and integrating advanced and high-tech equipment. In addition, we guarantee fast and efficient service through a worldwide network of branches and agents along the world’s major shipping routes. We strive for a high level of service and a long-term relationship with our customers and focus on innovative and sustainable technologies to improve efficiency and safety on ships. Always there. Everywhere.

Job description

The scope of your role is local in the United States and supporting US and Canada technicians.

In this role you will provide support to the complete Deepsea team and drive the technical execution process. You will ensure this by high levels and standards of service execution, performance, safety, and customer satisfaction.

Responsibilities

• Leading a team of service engineers and schedulers (approximately 30 employees)
• Build high performing teams
• Ensure engineer’s competences and skill sets are developed through various training programs (on the job, OEM, in house) to meet the business requirements
• Implement the processes and process improvements
• Analyze where to improve and propose improvement suggestions to the Operations Manager
• Timely identify any roadblocks and/or concerns with regards to the agreed improvements and seek support
• Be a positive and energetic ambassador who ensures the colleagues in her/his area will always be taken and kept onboard
• Obtain further technical advice through research or by contacting Manufacturer for advice to Customer, when applicable, for follow up services
• Ensure engineer’s manufacturer/OEM certificates are kept up to date and arrange for refresher training and/or renewals
• Ensure the survey process, documentation, monitoring and code of conduct are followed by the team
• Preparation and participation in (local) Class audits, assisted by the Surveyor Supervisor
• Ensure the availability of tools, PPE and test instruments to meet the business requirements and accurate record keeping of the work equipment register
• Ensure the work equipment for service and survey work is calibrated (where necessary) and records are up to date

Work Experience

5+ years of experience in running technical team in an operational environment

Education

BSc or master’s in electronic engineering

Our Offer

At Radio Holland we offer a dynamic workplace and an attractive compensation package matching your skills and experience. You also get the chance to work with an enthusiastic team of like-minded professionals.

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