Job Description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:
The Service Planning Manager is responsible for leading the development of service plan changes to consists, capacity, fleet, service and operational plans to improve ridership, financial results, and operational performance. The role is focused towards delivering higher topline passenger and revenue growth by maximizing efficiency in balancing competing priorities. Additionally, the role will perform data-driven assessment and analysis for financial and operating performance and will be responsible for results delivered at quality standards suitable for use with internal and external stakeholders based on a consistent, rigorous analytic approach in the context of broader business, market, and policy considerations.

ESSENTIAL FUNCTIONS:

• Work collaboratively with other Amtrak departments and external stakeholders to develop, evaluate, and vet proposals for both routine and major changes to Amtrak service plans. 
• Develop and execute service plan improvements that grow Amtrak ridership and revenue.
• Secure cross functional alignment to deliver schedule, capacity, and fleet deployment plans to meet revenue, cost, and operational objectives.
• Build and leverage internal and external relationships to facilitate effective communication, issue identification, and problem-solving regarding service plan proposals.
• Evaluate train performance and develop analysis on potential enhancements of service plans.
• Conduct detailed quantitative analysis of financial and operational data and make associated business recommendations for service plan solutions that optimize financial, operational, customer service, and strategic considerations.
• Ad hoc Reporting and Analysis – Develops and delivers analysis and reports as needed. Understands and accesses all available data and information sources (including databases, reports, decision support systems and other departments) needed for assigned analytical tasks. 
• Provides analytically driven recommendations.
• Present updates to, and gather feedback from, Amtrak’s Executive and Senior Leadership teams.
• Coordinate execution of seasonal service planning process within the Service Planning group.
• Oversee entry of schedule and capacity plans into Amtrak sales and operational data systems.
• Create, implement, and train others in data analytic tools and reports to drive operational and revenue enhancements. 
• Present and summarize operational and financial analyses using high-quality presentation materials.
• Summarize and communicate official changes to internal and external stakeholders.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in mathematics, Economics, Transportation, Planning or related field or an equivalent combination of education, training, and relevant work experience in lieu of degree
• Experience in data analysis, including working with and interpreting large data sets including financial data, identifying relationships between data and practical observations, and in developing new analytical models and techniques.
• Demonstrated experience simultaneously managing multiple deadline-sensitive projects and/or programs using appropriate administrative tools and controls.
• Ability to prepare and deliver effective presentations and lead productive meetings.
• Apply a thorough understanding of Amtrak operations across all functions, Amtrak data sources and their proper interpretation, and the interdependent relationships between departments.

PREFERRED QUALIFICATIONS:

• 7 - 10 years of relevant experience
• Master’s Degree in Business, Management Information Systems, or a related field.
• Professional Transportation Planner certifications.
• Transportation industry experience.
• Experience using schedule planning software tools.
• Knowledge of Amtrak data systems, in particular Arrow.

WORK ENVIRONMENT:

• Onsite office environment , Washington, D.C. or Wilmington, DE
• 10-15% travel to field sites

COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

The salary/hourly range is $113,200-$146,664. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings  here .

 

Requisition ID: 164917

Work Arrangement: 06-Onsite 4/5 Days  Click here for more information about work arrangements at Amtrak. 
Relocation Offered: No 
Travel Requirements: Up to 25% 

You power our progress through your performance.

 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..

Job Tags

Hourly pay, Permanent employment, Temporary work, Work experience placement, Interim role, Seasonal work, Work at office, Local area, Relocation, Flexible hours,

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