Job Description

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary

The Training/Senior Training Specialist for Warehouse Operations is responsible for

1. Developing, implementing, and overseeing comprehensive training programs to enhance the skills, knowledge, and performance of warehouse personnel.
2. Ensuring the accuracy and quality of inventory management within the warehouse. This role focuses on problem resolution, process optimization, and vendor compliance.
3. Training/Senior Training Specialist is also the warehouse POC of system tool which is responsible for connecting with technical department.

This role will play a critical part in ensuring that our team members are well-trained, efficient, and capable of meeting the demands of warehouse operations and ensuring a good inventory accuracy.

Key Responsibilities:

• Develop, maintain, and coordinate training modules for a variety of specialties, including quality assurance (QA), receive, put-away, pick, re-bin, pack and ship processes, people management, warehouse management systems (WMS), etc.
• Identify skill gaps among existing warehouse personnel and develop training initiatives to enhance their skills in areas such as material handling, picking and packing, and quality control.
• Conduct training sessions through various mediums, including classroom instruction, hands-on demonstrations, and e-learning platforms.
• Provide constructive feedback and additional coaching as needed to address performance improvement opportunities.
• As the warehouse POC, coordinates relevant departments to learn the new system tool, conducts grayscale testing and employee training.
• Lead the identification, analysis, and resolution of inventory control and warehouse management system issues. Ensure root causes are identified, documented, and addressed with effective improvement plans.
• Oversee regular cycle counts, account reconciliations, and reporting. Manage the annual physical inventory, including slotting and profiling of SKUs to maintain optimal inventory accuracy.
• Conduct and oversee quality assurance audits, creating detailed reports on deficiencies, and load quality. Collaborate with Accounts Payable, vendors, and IPR to maintain inventory accuracy and vendor compliance within the warehouse.
• Review and improve transportation carrier performance as needed.

Skills & Qualifications:

• 3+ years of related work experience.
• Proven experience as a Training/Quality/system control role in a warehouse or distribution center environment.
• Familiarity with warehouse operations, including inventory management, order fulfillment, and WMS/TMS.
• Strong organizational and communication skills.
• Certification in Training and Development is a plus.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding.
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free swag giveaways

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