Job Description

Job Description

Essential Job Functions

• Act as the key contact between Teijin and Customer assembly plants’ personnel (Customer SQEs, Managers, and Supervisors/Team Members etc.) To ensure Customer focus and Customer satisfaction is maintained to the highest level possible.
• Communicate Customer concerns immediately to Senior Management and the appropriate Department Manager(s).
• Collect and manage the distribution of non-conformance data relative to Customer concerns, PPM’s (parts per million) and PRR’s (problem reporting & resolution).
• Review and negotiate quality concerns, PRR’s and PPM’s with the appropriate Customer(s) to ensure that the impact to Teijin’s record is minimized, the data is accurate and that Teijin is treated fairly relative to the issuance of such recordable events.
• Develop and sustain an effective system of tracking Return Material Authorizations (RMA), Defective Material Tickets (DMT), any returns and debit memos.
• Publish Customer performance charts / data and reports to Management as needed basis for management reviews.
• Through the utilization of the Corrective Action Procedure: Support the implementation of effective containment measures, the development of effective root cause analysis and corrective action plans in conjunction with Department Managers and their designates to ensure Customer satisfaction.
• Ensure Corrective action reports are developed and submitted to the Customer in a timely manner and confirm the Customers’ acceptance of the report.
• Conduct random audits of finished goods and report the results to Senior Management.
• Analysis of quality problems to identify systematic issues.
• Participate in launch trials and activities at TMMTX and provide information regarding trial conditions, status, and results.
• Manage 3rd party resources, creating/approving work instruction and headcount. Ensure efficiency of the sort of process.
• Participate, comply, and support the environmental, health and safety system requirements.
• Must be able to travel and work at our customer locations when needed
• Perform all other duties and tasks as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High School Diploma Required (Associate’s Degree in a related field of study preferred)
• Minimum two (2) years’ experience in quality and process control in automotive painted plastic parts manufacturing.
• Knowledge of AIAG Systems: PPAP, SPC, MSA, R&R, APQP; and Customer specific corrective action systems including 7-step, 5-Phase, 8-D, and 5-Whys are preferred.
• Must be computer literate in the Windows NT environment, Microsoft Office tools (Excel, Word) and in using the Internet.
• Following experience is preferred: supervisory training, D/PFMEA, Control Plan, SPC, QS-9000 or ISO/TS16949 / Internal Auditing, Teamwork, Synchronous Manufacturing, SPC, MRP Systems, Customer PR& R Systems, GD &T.
• Must have good communication skills.
• Must have good math skills and mechanical ability.
• Must be able to understand information gathered from meters, dials, calibrated scales and visual display units.

Experience

Experience on inspection and auditing products preferred. Basic knowledge on measuring equipment such as calipers, micrometers, pin gauges and measuring tapes preferred. Basic Knowledge of SPC, GR&R preferred. 1+ years quality systems experience (is a plus). Corrective actions and root causes analysis. Demonstrated knowledge of production safe work practices. Knowledge and able to handle manual of shop tools.

Education

A high school diploma or equivalent, BS Degree in leadership and supervision desired.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The noise level in the work environment and job sites can be loud. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Working Conditions

Will be required to work within the plant – factory environment where there is some exposure to noise, dust, fiberglass, and heat. Must adhere to PPE requirements as defined in the safety manual when in the manufacturing area.

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