MSP L3 Remote Desktop Support Technician Job at Ledgent Technology, San Diego, CA

aU9CWWNtUzBYUHNKenl3U3BvT3lXcUZuMmc9PQ==
  • Ledgent Technology
  • San Diego, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $75k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area, Remote job,

Similar Jobs

Mountrail-Williams Electric Cooperative

Power Systems Dispatcher Job at Mountrail-Williams Electric Cooperative

 ...nearly all indoors, and position may require travel throughout the service area. 2. Individuals must be able to workday, night, and swing shifts as the Dispatch department operates 24 hours a day, 7 days a week, 365 days of the year. Individuals may be called to work... 

Michael Aaron Staffing, LLC

Sr. Real Estate Analyst Job at Michael Aaron Staffing, LLC

Our client is a Real Estate Investment Company with a Diversified Multi-Billion Dollar portfolio, and they are looking to hire a new Sr. Real Estate Analyst. Responsibilities: The main goal is to analyze real estate investment opportunities and projects with a focus...

Ascend Talent Solutions

Accounts Payable/Accounts Receivable Specialist Job at Ascend Talent Solutions

 ...that works well independently and within a team. NO HYBRID OR REMOTE OPPORTUNITY - ONSITE ONLY Job Description - With excellent...  ...the accounting team to ensure the proper and accurate entry and coding of accounting related transactions, invoices, expense reports,... 

IT Motives

Desktop Support Analyst Job at IT Motives

 ...highly desired Mid-Level Role - Preferred Qualifications Bachelor's degree in IT or a related field Certifications such as CompTIA A+/Network+, Microsoft MDAA, Jamf, etc. Senior-Level Role - Minimum Qualifications (in addition to the above)~8+ years of... 

Humanscale

Injection Molding Process Engineer Job at Humanscale

 ...Overview The Injection Molding Process Engineer is a "hands-on" position that plans, directs, and coordinates manufacturing equipment and processes to produce high quality injection molded product. The IM Process Engineer is responsible for coordinating the molding efforts...