Job Description

e|spaces is a growing company that is dramatically changing how people think about work and meetings. e|spaces is a work and meeting space designed for today’s mobile workforce, including entrepreneurs and professionals who often work out of home offices and coffee shops as well as corporate companies who need off-site meeting space. As an e|spaces Location Manager, your role includes: challenging your multi-tasking skills to create a welcoming environment, providing member support, resolving minor technical issues, improving service and promoting membership. Must have exceptional customer service skills, technical and problem solving skills, a professional image and an acute attention to details. College degree plus one to three years experience in customer service, sales or office administration is preferred but not required.

Who We Are:

e|spaces combines the functionality of state-of-the-art offices with the aesthetics of a comfortable, inviting and professional community. Our spaces are designed to be open, include a wide variety of work and meeting spaces. Our members’ work spans virtually every aspect of business and the professions.

Some of the many office amenities include wireless internet, copying and printing, document scanning, a business address, and of course free coffee. Our Locations are technology rich environments and are staffed weekdays from 7:30am-4:30pm. Rather than a long-term lease, members pay for a membership that works best for them.

Position Details and Benefits:

This position is Full Time Monday through Friday. Compensation will be salary dependent upon experience and includes benefits. You will be expected to work primarily at your e|spaces home location but should also be flexible and available to work at other e|spaces locations in the surrounding area if needed.

Key Duties:

As an e|spaces location manager, your primary role is to serve as a host and property management to members and their guests and ensure that their experience is a positive one on all levels. You are there to assist and support them within the confines of e|spaces. You're role also includes operating and maintain your e|spaces location. This involves maintaining the space cleanliness and organization, coordinating and executing events, continually improving systems and processes, managing leases and agreeements, as well as closing prospective member sales and orienting them with the space. Below is a more detailed look into the Location Manager’s role.

Member Service: Member experience is crucial to e|spaces and the location manager is central to that experience. Your job is to make each and every member and guest feel completely comfortable in their environment. You will accomplish this with your attitude, language, appearance, knowledge, and professionalism. You will be expected to conduct orientations for members to familiarize them with the technology, assist them with room reservations, answer questions about their particular membership and advise regarding membership changes. You

will also be expected to field any questions specific to our technology, which requires a basic understanding of general technology and a more in depth knowledge of our technology in particular. You will be expected to take ownership of the space, proposing and executing improvements and refinements on a regular basis

• Promptly answer phone calls and emails
• Greet members and guests
• Book meeting room reservations
• Ensure meeting rooms are set up and ready for each meeting
• Field questions about membership
• Coordinate with members regarding specific meeting room requests and after hours meetings to ensure their meetings go smoothly
• Provide general technical support and troubleshoot all issues that arise with our technology.
• Sort member’s mail and send notifications
• Conduct orientations for new members
• Ensure all back end systems stay up to date with all member information

Space Operations and Maintenance: Your job is to keep the space clean and orderly, to the same standards as a five star hotel, at all times. This involves restocking all supplies in the space, keeping the floors, surfaces and counters clean, keeping the conference rooms in order, and maintaining a neat and orderly kitchen area. You will be expected to “roam” the space to ensure e|spaces standards. This includes adjusting the blinds/shades, testing the IT systems, and ensuring conference room scheduling accuracy.

• Maintain space orderliness and cleanliness
• Restocking the café and copy room
• Coordinate for any maintenance or repairs needed
• Order and maintain supply inventory

Sales: You will be expected to promote e|spaces to those who visit and at occasional networking events in the community. You will also be expected to help identify potential clients and make contact introducing them to e|spaces. This will require proficient communication skills, friendly and welcoming interactions, as well as closing/sales skills.

• Assist with sales by answering questions about membership and giving tours of the space
• Follow up with leads to close sales
• Provide other sales support as needed

Reservations & Events: We have multiple meeting rooms available at each location that can be rented by the hour, and occasionally allow members to rent out the space for personal events and host quarterly networking events. You will be responsible for communicating with members and vendors to ensure the space is ready for these reservations and events.

• Coordinate logistics with vendors
• Ensure space is set up properly and ready for guests on day of

Finances: You will be managing your locations’ agreements, billing, expenses, and reports. You will be expected to stay within your monthly budget and track financial reports for your location.

• Monitor open invoices for the business including, approve or deny payments
• Log expenses into budget sheet and maintain budget
• Keep track of all receipts and invoices
• Track account receivable to verify all members fulfill payment
• Monitor client contracts

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