Job Description

Key Responsibilities:

Inventory Management:

• Maintain accurate inventory records through ongoing data entry and reconciliation within the POS/ERP system (e.g., Business Central).
• Perform and lead scheduled physical inventories and spot case counts.
• Make inventory adjustments based on internal findings and vendor updates.
• Oversee all pricing, labeling, and product ticketing in alignment with brand and merchandising standards.
• Execute regular price updates and coordinate ticket changes.
• Monitor and report on inventory KPIs (e.g., inventory turn, shrinkage, aged inventory, memo vs owned mix).
• Monitor, triage, and process gold buys, estate pieces, and trade-ins; determine if items are to be kept or scrapped.

Receiving, Shipping, and Repairs:

• Oversee all inbound and outbound shipments, including merchandise, repairs, and returns.
• Ensure merchandise is checked against purchase orders and recorded properly into the system.
• Work closely with the repair team to track items, log repair status, and manage communication with vendors and clients.
• Coordinate outgoing repairs and returns, ensuring accurate documentation, tracking, and timely follow-up.

Vendor Communication and Reconciliation:

• Manage and reconcile monthly vendor memo statements.
• Ensure prompt and accurate reporting to vendors on sold merchandise and returns.
• Track open memos and monitor aged memo inventory.
• Reconcile vendor invoices and credit memos; verify payment terms and resolve discrepancies with accounting and vendors.
• Update memo pricing as needed and maintain accurate product cost data.

Security and Compliance:

• Enforce internal protocols for the secure handling and storage of merchandise.
• Adhere to company and industry security policies regarding physical access, documentation, and transit of high-value items.
• Support internal and external audits by providing documentation and inventory reports.
• Ensure compliance with insurance requirements regarding merchandise handling, transit limits, and storage.

Reporting and Analysis:

• Track and analyze key inventory metrics and develop reports to support purchasing, merchandising, and operational decisions.
• Work with leadership to ensure inventory KPIs meet company goals.
• Identify trends in aging inventory and support markdown or promotional strategies where appropriate.

Team Collaboration and Oversight:

• Supervise inventory assistants or support staff within the department.
• Provide training and guidance on inventory SOPs and system usage.
• Coordinate with sales, repair, e-commerce, and finance departments to ensure consistency and accuracy across all channels.

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