Job Description

Now Hiring: Hospitality Client Relations Supervisor

• Location: Houston, TX 77002
• Shift: Monday – Friday | 8:00 AM – 5:00 PM
• Pay Rate: $22.15 per hour
• Uniform Required

We’re looking for an experienced Hospitality Client Relations Supervisor to join our team in a professional corporate environment in downtown Houston. If you have a background in hospitality, hotels, or restaurants and are passionate about client service and leadership, this may be the opportunity for you.

About the Role:

As a Client Relations Team Lead , you will be responsible for overseeing the daily operations of our client-facing services while ensuring superior customer satisfaction. Working closely with an on-site manager, you’ll guide a team in delivering white-glove hospitality services that align with the expectations of a high-end, professional environment.

Key Responsibilities:

• Build and maintain strong client relationships with a focus on service excellence.
• Proactively resolve client issues and implement service improvements.
• Lead daily operations and support your team in achieving service goals and KPIs.
• Monitor team performance, provide feedback, and participate in leadership meetings.
• Ensure the site remains presentable, organized, and “tour-ready” at all times.
• Prepare weekly service and performance reports.
• Conduct client satisfaction surveys and implement feedback-driven improvements.
• Support cost-saving initiatives and service enhancements.
• Assist with administrative functions such as data entry, email correspondence, and scheduling.

What We’re Looking For:

• Prior experience in hospitality, hotel, or restaurant management is highly preferred.
• A professional, polished appearance with a friendly and approachable demeanor.
• Strong written and verbal communication skills.
• Tech-savvy with proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to adapt communication style to suit a variety of personalities.
• Strong organizational skills and attention to detail.
• Able to work effectively in a fast-paced, client-facing environment.
• Comfortable being on your feet and walking throughout the day.
• A genuine passion for delivering exceptional customer service .

Bonus Skills:

• Familiarity with Google Workspace and A/V equipment.
• Experience in reception, administrative, or facilities support.
• Knowledge of corporate etiquette and professional presentation standards.

Join a team where your hospitality experience and leadership will make a real impact.

Apply today and bring your leadership and hospitality expertise to a team that values professionalism, client service, and quality.

Note: Job functions and responsibilities may change as determined by management or Forrest Solutions.

Equal Opportunity Employer Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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