Job Title: General Reservations and Travel Partner Support Agent
Location: Sunrise, Florida (Hybrid/Remote options available)
About Century Cruises Inc.:
Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the breathtaking rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Come be a part of shaping the future of luxury river cruising.
Position Overview:
Century Cruises Inc. is seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and booking support. As a key member of our service team, you will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys.
Key Responsibilities:
• Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and general inquiries via phone, email, and online chat.
• Respond to all new inquiries and reservation requests within 48 hours.
• Provide accurate information about cruise itineraries, promotions, policies, and procedures.
• Maintain up-to-date and detailed records of customer interactions in CRM systems (e.g., Salesforce).
• Support the Travel Partner community with booking support, troubleshooting, and post-booking service.
• Collaborate with the Sales, Marketing, and Operations teams to deliver seamless service across all touchpoints.
• Stay current with company updates, new offerings, and industry trends to better serve guests and partners.
• Identify and escalate complex issues to the appropriate teams while ensuring follow-through for resolution.
• Deliver an exceptional service experience that reflects Century’s luxury brand standards.
Qualifications:
• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of customer service, reservations, or travel support experience, preferably in the travel, hospitality, or luxury industries.
• Strong problem-solving skills and a proactive approach to customer needs.
• Proficiency in CRM systems (Salesforce experience preferred) and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Experience working with travel agents, consortia, or tour operators.
• Background in luxury travel or hospitality preferred.
• Familiarity with GDS (Global Distribution System) platforms or cruise booking tools is a plus.
• Ability to handle high-volume inquiries while maintaining a focus on quality service.
Compensation and Benefits:
Century Cruises Inc. offers a competitive salary, performance-based incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work opportunities.
Key Performance Indicators (KPIs):
• 100% response rate to new inquiries within 48 hours.
• High customer and travel partner satisfaction scores.
• Timely and accurate management of reservations and service requests.
• Adherence to quality assurance standards and service protocols.
How to Apply:
Please apply via the LinkedIn job posting or email your resume to dfredericks@centurycruise.com.
...Dental Assistant Lancaster, PA Are you an early-career Dental Assistant with your RHS certification and a passion for learning in... ...long-term success. Professional with a Personal Touch : Experience the stability and organization of a well-established practice...
...Administrative Assistant Your Next Career Move Awaits (Lexington, KY) Youre ready for more. You want a role where your organizational brilliance, detail-oriented mindset, and talent for making people's lives easier get noticed, appreciated, and rewarded. Heres your...
...Job description Position Title: Part-time Legal Clerk Location: Pensacola, FL 32502 Pay Rate: $21.11/hr. Health and Wellness Benefit: $4.41/hr. Shift: Days Part-Time: 20 hours/week Job Order ID: 209582 Ready to make a difference? Check out this...
...and productivity driven environment. Attention-to-detail is a must, as the primary function of this role is to review auto finance documents and reroute to the appropriate departments. This position also involves filing paperwork, pulling files out of cabinets, and other...
...to keep healthcare teams running smoothly. Jetty Healthcare is trusted by large health systems. Role Description This is a part-time, remote, commission-only, role at Jetty Healthcare. The Healthcare Recruiter will be responsible for tasks such as healthcare...