Job Description

Primary Duties:  

The RAM (Regional Aftermarket Manager) is the primary Dealer contact for their assigned APR when it relates to Parts, Service, and Warranty dealings. The RAM will be responsible for the following:

Responsibilities: 

• The development and maintaining of dealer relationships in your assigned APR.
• The RAM is responsible for the parts sales, aftermarket parts sales, warranty recovery rate, service training, and technical support for their APR.
• Responsible for assisting the service department with Warranty Authorizations and Warranty Parts RGA’s.
• Gather data on marketing trends, competitive products, and pricing.
• Set dealer parts and service goals for internal growth and overall customer satisfaction and have scheduled reviews with proper dealer staff to obtain and maintain set goals.
• Communicate with dealers and provide consistent direction of policies & procedures.
• Recommend marketing /promotional strategies to assist dealers in maximizing parts sales volume, profitability and customer satisfaction.
• Prepare quarterly reports on district performance (current & YTD) Parts and Warranty and Service Training
• Dealer visits will include:

-Dealer Evaluations- Service Department, Parts Department and Aftermarket abilities.

-Customer visits

-Service and Parts Systems Training

-Product reviews

-Parts Program and Factory Training Program Reviews

-Identify and report service and Quality issues to HMH management and HQ.

-Develop and maintain Failure Analysis for customer and dealer issues

-Maintain travel requests and follow up’s within Docswave.

-Maintain and update travel itinerary every 30 days.

Other duties: 

Other duties and functions appropriate to the position as assigned or deemed necessary by the manager from time to time.

Education and skillsets:

Minimum Bachelor’s degree preferred (will consider individuals with 5+ years of industry experience with some service experience in lieu of a degree). Qualified candidates must have 3-5 years of job related experience with at least two of those years being industry related. Strong written and verbal communication skills along with acute analytical/reasoning skills are a must. Candidates must have excellent people skills. Must have experience in service, training, management and basic finance. High Mechanical aptitude skills will be very beneficial in this position. Must be able to travel four days a week.

Work environment and other requirements:

The work environment is a non-smoking office environment. No heavy lifting required. Mostly sitting with computer and phone usage. Accommodations can be made for handicapped employee. Travel only on an “as needed” basis.

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