Job Description

Role: Field Incident Associate

Work location: Cupertino, CA(Hybrid)

Duration: 12+ Months

Job Description:

Objective / Project Overview

The Environmental Technologies division of Client is currently seeking the temporary

professional services of a Field Incident Associate to support and maintain customer skin

complaint data. The role will investigate customer complaints, provide guidance on failure

analysis, and ensure the accuracy of documentation related to complaints.

Requirements

• MS/BS in Toxicology/Bio-medical sciences/Nursing with 3+ years of relevant industry
• experience
• Experience in handling large datasets
• Experience with tools such as Atlassian, Keynote, and Tableau is preferred
• Strong organizational skills and attention to detail where precision and accuracy matter
• Strong communication skills and thrives in both collaborative and independent work environments

Key Responsibilities:

Responsibilities

• Assess the documentation for completeness and consistency, and assign further actions an necessary to finalize the complaint file.
• Partner with internal Client teams to investigate customer complaints and guide failure analysis
• Pattern analysis involves a comprehensive review of data collected after product release aiming to identify trends and patterns that may indicate potential issues.
• Product testing involves receiving and documenting products while maintaining inventory.

Mandatory skills

• MS/BS in Toxicology/Bio-medical sciences/Nursing with 3+ years of relevant industry
• experience
• Experience in handling large datasets
• Experience with tools such as Atlassian, Keynote, and Tableau is preferred
• Strong organizational skills and attention to detail where precision and accuracy matter
• Strong communication

Thanks & Regards

Mohd Hameed

Technical Recruiter

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