Job Description

Key Responsibilities:

• Provide outstanding customer support by responding to inquiries via phone, email, or live chat in a timely and professional manner.
• Identify and resolve customer concerns by actively listening, researching solutions, and delivering personalized assistance.
• Maintain detailed and accurate records of customer interactions using a CRM or ticketing system.
• Collaborate with internal teams to address complex issues, ensuring prompt and effective resolution.
• Stay updated on product/service knowledge to deliver accurate and up-to-date information to customers.
• Assist with order processing, account modifications, or billing-related inquiries when needed.
• Meet or exceed performance metrics related to customer handling time, satisfaction scores, and first-call resolution rates.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 1+ years of experience in a customer service, support, or related position.
• Strong verbal and written communication skills.
• Adept at problem-solving and conflict resolution.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Experience with CRM tools or contact center software is a plus.
• A positive attitude and a genuine commitment to delivering outstanding customer experiences.

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