Customer Service Specialist Job at Randstad USA, Brooklyn, NY

amVGZGUyUzFVZnNEelNFYnJJU3dYYTVsMkE9PQ==
  • Randstad USA
  • Brooklyn, NY

Job Description

Love Making People Happy? Join Our Team!

Location: Office at 122 N 6th Street, Brooklyn, NY

Shift: 9:30 AM – 6:30 PM with a 1-hour unpaid lunch.

Duration: Temporary Assignment extending until October 15, 2025 (no extension, but potential for holiday support).

Work Model: Hybrid – 2 days in office (Wednesdays and Thursdays), with more in-office time during onboarding and training. Option to work more days in the office if preferred.

Compensation: $ 20.00 -21.00 hour pay rate.

The Role: This is an exciting entry-level opportunity for a compassionate problem-solver to be the heart of our customer experience! As our Global Concierge, your sole mission is consumer happiness! You'll be part of our dynamic Digital Team, reporting to the Global Online Client Care Manager , and collaborating across departments to ensure every customer inquiry is resolved with care.

What You'll Do:

  • Customer Champion: Be the first point of contact for email and phone inquiries regarding online orders, creations, and lab-boutiques.
  • Problem Solver: Support customers with general order and product questions via email and phone within service level agreement timeframes. Assist on our Customer Service phone lines (approximately 3 hours daily) and resolve consumer cases empathetically and promptly.
  • Order Alchemist: Liaise with our order fulfillment team to ensure seamless order delivery and communicate any service exceptions like delays or modifications.
  • Scent Guide: Help customers on their "Scent Discovery Journey," recommending creations and assisting with site navigation, order placement, and account registration/troubleshooting.
  • Organizational Ace: Monitor and maintain communication channels by categorizing requests , manage urgent consumer concerns , and maintain e-commerce logs.

What You Bring:

  • Experience: 1+ years of experience in a professional office setting. Retail experience, administrative experience, and experience working in customer service online or in a call center are all highly valued. Anything involving multitasking helps!
  • Soft Skills: Strong teamwork ability, active listening skills , empathy, and familiarity with our brand is a nice plus.
  • Client Service Star: A natural aptitude for providing exceptional, high-touch service.
  • Communication Pro: Excellent verbal, interpersonal, and analytical skills.
  • Tech Savvy: Proficient with MAC OS and MS Office; Salesforce is a plus!
  • Agile & Adaptable: Ability to multitask, work with urgency, and perform under pressure.
  • Flexible Spirit: Willingness to work all shifts, including weekends and overtime during busy periods.

Ready to join our scented revolution? Apply Today!

Job Tags

Hourly pay, Holiday work, Immediate start, Flexible hours, Shift work, All shifts,

Similar Jobs

The BTT Group at JMG

Real Estate Sales Agent Job at The BTT Group at JMG

 ...Ready to Revolutionize Your Real Estate Career? Are you a licensed real estate agent in the Colorado Front Range craving a breakthrough? The BTT Group , powered by JMG, America's #1 Referral Brokerage , is actively seeking ambitious professionals like you to join... 

Field Force Merchandising

Winn Dixie Grocery Merchandiser Job at Field Force Merchandising

 ...Job Description: Field Force Merchandising is currently seeking part time retail service merchandisers for ongoing program in Winn Dixie grocery store(s) to begin work immediately. This is a permanent part-time independent contractor position requiring one service... 

Automated Health Systems

Data Analyst Job at Automated Health Systems

 ...The Data Analyst uses data to uncover insights that support decision-making across the organization. They will share meaningful insights in meetings, creating impactful reports with tools like Power BI and SSRS, document design decisions and specs, and present data workflows... 

Liberty Health

PERSONAL CARE ASSISTANT (PCA) - THE FOLEY CENTER AT CHESTNUT RIDGE Job at Liberty Health

 ..., and follow personnel, department, and Facility policies and procedures. Must attend in service training and other staff meetings as required. Visit for more information. Background checks/drug-free workplace. EOE. PIf4a0ea0a01cd-30492-37884272... 

YMCA of the East Bay

Assistant General Manager Job at YMCA of the East Bay

 ...the YMCA of the East Bay. Key Responsibilities Lead and Manage Staff Hire, train, supervise and lead staff in Health/...  ...designated health and fitness programs and the membership department. Assist Executive Director in member engagement to ensure that a high...