Contact Center Supervisor Job at Employbridge, Duluth, GA

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  • Employbridge
  • Duluth, GA

Job Description

Are you an experienced group travel professional with exceptional leadership skills? This is your opportunity to guide a team of Travel Consultants, manage complex group travel bookings, and deliver top-tier client service. In this supervisory role, you’ll oversee daily operations, drive performance, and ensure the seamless execution of group travel programs from air costing to on-site support.

Key Responsibilities:

  • Lead and support a team of Travel Consultants in daily operations and client program execution
  • Monitor and coach staff to meet and exceed performance metrics and quality standards
  • Interface with clients, including VIP contacts, to ensure satisfaction and resolve escalations
  • Coordinate group flight tracking, ticketing, and deadline management
  • Produce air costing reports and surveys for client review
  • Supervise onboarding, training, and performance management for team members
  • Collaborate with workforce management on scheduling, meetings, and team coordination
  • Maintain compliance with internal policies, HR protocols, and security standards
  • Contribute to continuous improvement and company-wide initiatives
  • Provide on-site event support as needed

Qualifications:

  • High school diploma or equivalent; relevant contact center experience accepted
  • 3–5 years of corporate travel experience; group travel booking required
  • Prior leadership or lead consultant experience strongly preferred
  • Proficiency in GDS systems and other travel/contact center tools
  • Strong written and verbal communication skills
  • Ability to analyze performance data and implement improvement plans
  • Excellent customer service, team-building, and problem-solving skills
  • Must be local or within commuting distance of Duluth, GA (hybrid schedule)

What’s Offered:

  • Competitive pay up to $70,000 annually
  • Hybrid work model
  • Supportive and growth-oriented environment
  • Comprehensive benefits package
  • Opportunities to lead and innovate in the travel industry

Job Tags

Local area,

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