SUMMARY The Carrier Representative is responsible for working with our network of trusted 3rd party carriers to haul our customers freight. This includes but is not limited to negotiating rates, booking trucks on available loads, tracking load progress and communicating load updates with our sales and customer service teams. The ideal candidate would be self-motivated to exceed daily and monthly goals, possess strong negotiation skills, and possess strong phone, email and verbal communication skills as well as proficient in Microsoft Office/Outlook and Google Chrome. ESSENTIAL DUTIES RESPONSIBILITIES Negotiate rates with carriers, entering and recording all terms and conditions of shipment agreements Attract and retain qualified carriers Qualify new customers/shipments, matching WSL requirements with carriers needs and profile Respond to customer request for service and resolve customer issues Communicates with the sales and customer services teams on load status and problems that may arise Manages a book of business in excess of a million dollars annually Performs other duties, tasks, or responsibilities as assigned EDUCATION EXPERIENCE Excellent communication skills, verbal and written Strong problem solving and negotiating skills Customer service orientated Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment Proficient computer, phone, and internet skills Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Constantly in a stationary sitting position and occasionally will move around. Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s). Constantly conversing with internal and external customers in person or via a phone system. EEO STATEMENT Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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