Job Description

Job Description: Business Operations Specialist

Location:

This is a hybrid role and requires 3 days in the office in Ann Arbor, Michigan.

Job Purpose:

National Center for Manufacturing Sciences (NCMS) is currently seeking a Business Operations Specialist based in its Ann Arbor, Michigan headquarters. NCMS is the nation’s leading technology consortium that accelerates the development and adoption of cutting-edge manufacturing capabilities to drive American competitiveness.

The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.

Primary Responsibilities:

• Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
• Collaborate with various business units to understand processes and collect data.
• Maintain and assist in the creation of content for internal and external communications.
• Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
• Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
• Assist in preparation and/or review of quarterly and final project reports.
• Maintain project information, collect and maintain data files/folders, develop presentations.
• Become trained and proficient in specified core functions within the organization.
• Perform other duties as requested.

Requirements:

• Must be a citizen of the United States.
• Must have or be eligible to obtain government security clearance.
• Must be fully vaccinated against COVID-19 unless legally exempt.
• Flexibility to work a hybrid schedule; three days in the office & two days home.
• Degree in Business Administration, Science/Technology or related field or a minimum 5 years’ experience in an administrative role with customer service and/or technology focus.
• Experience in Power BI a plus.
• Ability to develop a comprehensive understanding of the business data, how it relates, and the importance of it to the organization.
• Critical thinking & problem-solving skills are required.
• Microsoft Office 365 experience.
• SharePoint functional knowledge.
• Effective communicator in written and oral formats.
• Demonstrated high level of organization and attention to detail.
• Demonstrated ability to develop and deliver suggestions for process improvements.
• Demonstrated customer service excellence.

NCMS IS AN EQUAL OPPORTUNITY EMPLOYER

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