Job Description

Job Title: Bilingual Customer Service Advisor (French & English)

Pay: $27/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

9:30am–6:30pm (in-office)
1:00pm–10:00pm (remote)
Weekend availability required (weekends are work-from-home)
Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

Deliver an elevated customer experience across phone, email, and chat
Convert inquiries into sales while meeting/exceeding KPIs
Build and maintain client relationships through personalized outreach
Provide tailored product knowledge and styling advice
Resolve customer inquiries efficiently (orders, returns, product info)
Accurately log interactions in CRM and support operational efficiency

Qualifications

Bilingual in French and English (required)
2+ years in retail, customer service, sales, or hospitality
Strong communication and relationship-building skills
Proven ability to meet or exceed sales targets
Experience with CRM systems, Salesforce, or similar tools
Organized, detail-oriented, and able to multitask in a fast-paced setting
Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Work from home, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

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